Braisin’ Hell (“we,” “our,” or “us”) respects your privacy and is committed to protecting the information you share with us through our website, online ordering platforms, email communications, SMS communications, and social media channels.

This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information.

Information We Collect

We may collect the following types of information when you interact with Braisin’ Hell:

Personal Information

This may include:

• Name

• Email address

• Phone number

• Billing and delivery address

• Payment information (processed securely through third-party providers)

• Order history

• Communication preferences

Automatically Collected Information

When you visit our website, certain information may automatically be collected, including:

• IP address

• Browser type

• Device type

• Pages visited

• Referral source

• Cookies and analytics data

This information helps us improve website performance, customer experience, and marketing efforts.

How We Use Your Information

We may use your information to:

• Process and fulfill orders

• Coordinate delivery or pickup

• Send order confirmations and updates

• Respond to customer inquiries

• Improve our website and services

• Send promotional emails or SMS updates if you opt in

• Measure website traffic and marketing performance

• Prevent fraudulent activity

We do not sell your personal information.

SMS & Email Communications

If you subscribe to SMS or email updates from Braisin’ Hell, you may receive:

• Order updates

• New menu announcements

• Weekly specials

• Event information

• Promotional messages

Message frequency may vary.

You can unsubscribe at any time:

• SMS: Reply STOP to opt out

• Email: Click the unsubscribe link in any email

Message and data rates may apply depending on your mobile carrier.

Payment Processing

Payments are processed through secure third-party providers including but not limited to:

• Wix Payments

• Stripe

• Square

• PayPal

• DoorDash

• Uber Eats

• Grubhub

Braisin’ Hell does not store full payment card information on our servers.

Cookies & Analytics

Our website may use cookies and analytics tools, including services such as:

• Google Analytics

• Meta/Facebook Pixel

• Wix Analytics

These tools help us understand website traffic, customer behavior, and advertising performance.

You may disable cookies through your browser settings.

Third-Party Services

Our website and services may contain links to third-party platforms or services. We are not responsible for the privacy practices of those third parties.

Examples include:

• Social media platforms

• Delivery apps

• Payment processors

• Embedded content providers

Data Security

We take reasonable measures to protect your information from unauthorized access, misuse, or disclosure. However, no internet transmission or storage system can be guaranteed to be completely secure.

Children’s Privacy

Our services are not directed toward children under 13 years of age. We do not knowingly collect personal information from children.

Your Rights

Depending on your location, you may have rights regarding your personal information, including:

• Accessing your information

• Requesting corrections

• Requesting deletion

• Opting out of marketing communications

To request assistance, contact us using the information below.

Contact Information

Braisin’ Hell
2368 Hoffman St
Bronx, NY 10458

Email: info@braisinhell.com
Website: www.braisinhell.com

Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

Continued use of our website or services after updates constitutes acceptance of the revised policy.